Frequently Asked Questions

1. How long will it take to receive my order?

• We strive to process and ship orders within 1-2 business days. Once shipped, delivery typically takes 1-5 business days depending on your location and chosen shipping method. Order To Delivery is between 2 to 8 working days.

2. How can I track my order?

• You will receive an email with tracking information once your order has been shipped and you can track your order in real-time.

3. What payment methods do you accept?

• We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

Miss X, keeps a close eye!

4. Do you offer international shipping?

• No, for now USA exclusively. Please contact us for more information.

5. What is your return policy?

• Please visit our Returns page for detailed instructions.

6. How can I contact customer support?

• You can reach our customer support team via email at info@PetStoreX.com or through our Contact Us page. We are committed to providing prompt assistance and ensuring your satisfaction.

7. Are your products safe for pets?

• Yes, all our products are carefully selected and tested to ensure they meet safety standards for pets. We prioritize the well-being of your furry friends.

8. Can I change or cancel my order after it has been placed?

• Once an order is placed, it begins processing immediately to ensure timely delivery. Please contact us as soon as possible if you need to make any changes or cancellations, and we will do our best to accommodate your request.

9. Do you offer discounts or promotions?

• Yes, we offer an instant reward / automatic discounts to help subsidise for your shipping fees.

Miss X, loves her daily affection!


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→ About Us
→ Instant Reward