Refunds:
1. If goods are damaged (photo will be required) or lost in transit & reported within 24 hours after delivery, a full refund will be considered.

2. To be eligible for other types of returns, your item(s) must be unused & in the same condition in the original pack 7 days after delivery.

Miss X loves her new toy, who wants to play?

3. Fairness will apply, and depending on the outcome, a customer might be eligible to provide the return shipping and a 15% restocking fee.

Please reach out:
a) Your Specific Query
b) Photo (Required if damaged)
c) Shopify Order Number & Waybill Number
Email us: orders@PetStoreX.com

Miss X keeping a close eye.